All firms of Solicitors have Regulatory requirements and here at Sutherland & Co Law Limited Solicitors we take our regulatory requirements very seriously.
Call: 01302 279179 or contact us to request a call back
COMPLAINTS HANDLING PROCEDURE
This Complaints Handling Procedure tells you how we will deal with your complaint and how long it is likely to take. It also provides important information about what you can do if you are not happy with the way in which we are dealing with your complaint, or about our final decision. Our Complaints Policy contains further information about what you can expect from us when you make a complaint.
Designated Complaints Handler
Step One: Acknowledging your Complaint
Step Two: Investigating your Complaint
Step Three: Appealing against our Final Decision
Step Four: The Legal Ombudsman
Legal Ombudsman Contact Details
"I have used Caroline for all of my personal and business legal services for over 8 years and I have to say that her knowledge and expertise are second to none. Caroline has an excellent team around her who also provide an excellent. Their attention to detail is excellent and their level of service Is of the highest standard that I have received during all my years in business. I would certainly recommend Caroline and Sutherland & Co Law to anybody for their personal/business needs"
“I have used Caroline and her team for the past 3 years for all my residential and commercial property requirements. Caroline and her team are always professional and have a friendly approach, they are very thorough and precise in their due diligence to ensure that my interests are always protected. I would not hesitate in recommending Caroline and her team to family, friends and colleagues"
"Caroline and her team have done all my conveyancing over the last 10 years and they have never been anything other than efficient, attentive and speedy when required. I've recommended Caroline to many people and they've all had the same positive experience"
“After receiving a poor service elsewhere, we started to recommend our clients to Caroline and her Team and they are a refreshing change with dedicated staff who are always happy to help with a friendly and efficient service for our clients”
"I regularly instruct Sutherland & Co Law Limited both for my personal cases and on behalf of my High Net Worth clients. I have found the service to be professional, of the highest quality and Caroline to be extremely knowledgeable. Caroline has worked on many important cases for me, consisting of tens of millions of pounds worth of property, and has met (and often exceeded) the demanding deadlines that have been set. I have no hesitation when referring Sutherland & Co Law to others."
“We have had the pleasure of dealing with Caroline Sutherland, Amanda Hall and the team at other law firms for the last 12 months and we have followed them to the new firm, Sutherland & Co Law Limited. We have found them very efficient, organised and proactive with all our conveyancing needs. Without their help we would not have been able to do the business we do. Nothing is ever too much trouble and they are fantastic at working to short timescales. Our main contact is Amanda Hall and is always on hand for us and we look forward to continuing working with you."