All firms of Solicitors have Regulatory requirements and here at Sutherland & Co Law Limited Solicitors we take our regulatory requirements very seriously.
Call: 01302 279179 or contact us to request a call back
COMPLAINTS HANDLING PROCEDURE
This Complaints Handling Procedure tells you how we will deal with your complaint and how long it is likely to take. It also provides important information about what you can do if you are not happy with the way in which we are dealing with your complaint, or about our final decision. Our Complaints Policy contains further information about what you can expect from us when you make a complaint.
Designated Complaints Handler
Step One: Acknowledging your Complaint
Step Two: Investigating your Complaint
Step Three: Appealing against our Final Decision
Step Four: The Legal Ombudsman
Legal Ombudsman Contact Details
Angela and myself just want to express our gratitude and thanks for all your work and support with the purchase of Pear Tree Cottage. We have been highly delighted with the whole procedure and Sutherland Law & Co. We would be happy to recommend your company in future and will leave reviews for you on appropriate websites. Many many thanks
Sutherland & Co have assisted my wife and myself three times now with the purchase and sale of properties and we cannot praise them enough for their endeavours on our behalf. The conveyancing for each transaction went as well as we could have wished for, with little or no delay experienced, and we could not fault the fees we were charged for the excellent service we received. We would have no hesitation in recommending Sutherland's services to anyone.
To Sally & Leah, We are all moved in and we can’t wait to start making lots of great memories in our new home. We would just like to formally say thank you to you both and anyone else who made the purchase possible. We cannot fault your services, we were treated with respect and gratitude in a very professional yet compassionate manner. We have had nothing but bad luck in the past and we were very close to giving up until we found your law firm. We will be recommending your services to our friends or family for any future sales/purchases. Wishing you both all the best and thanks once again for helping us with our move into our first family home. Regards
Just wanted to say a huge thank you to Amanda for everything you did for us. It’s great to finally be moved. Without doubt we will be recommending you should anyone we know need conveyancing. Have a fabulous weekend and thank you again.
This message is to express my thanks and appreciation you, Caroline and all the staff at Sutherland & Co Law Having used your services for over 8 years and on more than 50 property transactions, I have always I have always found that you deal with my matters swiftly and are always helpful with any questions I might have. I would not hesitate to recommend Sutherland & Co Law Ltd to anyone and have done so to many friends and Associates.
I am delighted to express my views on the experience that I have amassed and enjoyed in dealing with you & Caroline over the past 15 years. I have used the services of Amanda Tomkins and Caroline Sutherland for over 15 years throughout their various Law firms. I have a portfolio of properties that they have done the conveyancing work on for me and my family. I estimate there have been over 125 transaction over the years. I have always found them to be polite, helpful, knowledgeable, and punctilious and work towards any deadlines which I might set. I would not hesitate to recommend Sutherland & Co Law.